Job Title: Field Service Engineer-Report to: Service Team LeaderDirect reports: NA職位：現場服務工程師-匯報對象：服務主管下屬：無MissionYour mission is to maximize the customer satisf**** on service quality and capability with providing professional service and consultancy while promote service products to support service business development.您的使命是通過提供專業服務和咨詢，最大限度地提高客戶對服務質量和能力的滿意度，同時推廣服務產品，支持服務業務發展。Major ResponsibilitiesDuties and responsibilities include, but are not limited to:?Work independently for service work of Atlas Copco products.?Clearly understand service contract scope and KPI?Continuous learning to upgrade self-competence according to business strategy and requirement.?Pass the annual competence certification.?Make service plan based on service contract requirement.?Strong implementation based on service contract & service order requirement.?Assist team leader’s work about service contract.?KPI data collection?Finish service documents according as Atlas Copco or customer’s standard?Keep good communication with customer.?Collect customer request and feedback to sales or manager.?Work closely with sales team & project team on new equipment installation.?Solve problems and support customer remotely.?Provide Atlas Copco tool operation training to customer.?Quality issue claim and follow up to close.?Raise red flags when there is business and technical risks.?Mentor of junior engineer on service skill.?Be responsible for service tools / equipment management registered in own name.?Follow strictly on Safety, Healthy, Environment, Data security policy of Customer.?Follow The Way We Do Things & Code of Conduct?Strictly follow the safety procedures and instructions during the travel and at the workplaces in company, customers' and business partners' facility, and correctly wear Personal Protective Equipment according to instruction. Actively participate safety training, self-learning and other activities. Report safety risk to prevent accident. ?Be ready to take up other tasks as assigned.任務職責包括但不限于:?獨立完成阿特拉斯·科普柯產品的服務工作?清楚了解服務合同的范圍和KPI?根據業務戰略和要求，不斷學習提升自身能力?通過年度能力認證?根據服務合同要求制定服務計劃?基于服務合同和服務訂單需求的強力執行?協助主管做好服務合同管理工作?KPI數據收集?根據阿特拉斯·科普柯或客戶標準完成服務文件?與客戶保持良好的溝通?收集客戶的需求和反饋給銷售或經理?與銷售團隊和項目團隊緊密合作進行新設備的安裝?遠程解決問題和為客戶提供支持?為客戶提供阿特拉斯·科普柯工具操作培訓?質量問題上報、跟進及關閉?當存在商業和技術風險時，發出警告信號?指導初級工程師的服務技能?負責管理登記于自己名下的服務用工具/設備?嚴格遵守客戶的安全、健康、環境和數據安全政策?遵守＜我們做事的方法＞和＜行為準則＞?在出差期間以及在公司、客戶和業務合作伙伴設施的工作場所嚴格遵守安全程序和指示，并根據指示正確佩戴個人防護用品。積極參加安全培訓、自學等活動。報告安全隱患，防止事故發生?做好準備接受分配的其他任務Education & Experience?Graduate from technical school or above, prefer major in Mechanical, Electrical Engineering, Automation, Software?At least 2 years’ experience in aftermarket service of industry productKnowledge & Skills?Mechanical, electronic and electrical knowledge?PLC, Fieldbus and Ethernet knowledge are considered as the advantages. ?Strong skill of diagnosing, repairing and troubleshooting?Good PC and MS office skills?Good communication and interpersonal skills?Basic English knowledgePersonality & Behavior Traits?Customer oriented?Result-oriented?Self-motivation and independence?Active growth mindset?Collaboration?Quick learner?Willing to travel.?Urgency awareness教育和經驗要求：?中專或技校以上學歷，機械、電氣、自動化、軟件專業優先?2年以上工業產品售后服務經驗知識技能：?機械、電子、電氣知識?有PLC、現場總線和以太網知識的優先考慮?較強的診斷、維修和故障處理能力?熟練使用計算機和辦公軟件?良好的溝通能力和處理人際關系技巧?基本的英語知識性格和行為特質：?以客戶為中心?結果導向?自我激勵和獨立?積極成長性思維?團隊合作?快速學習者?愿意出差?緊急意識

阿特拉斯·科普柯是可持續生產力解決方案提供商。 集團為客戶提供創新的壓縮機、真空解決方案和空氣處理系統、動力工具和裝配系統。阿特拉斯·科普柯專注于開發具備生產力、能效、安全性和人體工程學特點的產品與服務。公司成立于 1873 年，總部位于瑞典斯德哥爾摩，業務范圍遍及全球 180 多個國家/地區。2022 年，阿特拉斯·科普柯收入為 1410 億瑞典克朗（130 億歐元），員工人數接近49000 名。